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The following is a list of items that I gave my assistant when she first started working with me. These are few things that I have found helpful in keeping our department running efficiently during our day to day operations.

1. Be solution minded. With every problem give 3 or 4 possible solutions. With every question submit multiple choice answers.

2. Use proper lines of communication. No drive-by meetings. Schedule a time to talk or send me questions using the multiple choice format. When you call someone ask, “Is this a good time to talk”.

3. Communicate clearly and directly. Be tactful, direct, and to the point. Stay on point.

4. Lead through volunteers. Do the 20% that only you can do. Delegate effectively - this includes follow up.

5. Keep workspace and facilities clean and clutter free. Includes hallways and open areas. Organize desk before leaving at the end of the day.

6. Be considerate of other departments. We are not in competition with other departments. Be a team player. Ask permission before using equipment, volunteers, facilities, etc.

7. Give feedback in private. Never correct a volunteer or co-worker in front of someone else. The right thing at the wrong time will produce unwanted results.

8. Under promise and over deliver. Do not promise performance unless you can deliver.

9. Apply the “no surprise rule”. Keep me in the loop; let me know what you are doing

10. Be a good steward. Find the best price and manage resources well (volunteers, money, supplies, etc.).

11. Never miss a deadline. If it looks like you are going to be late, negotiate and change the deadline. If you can not change it, get help.

12. Do not assume. Do not guess or assume if you do not know something.